ARCHICRAFT.RO – SC ARCHICRAFT SRL
TERMS AND CONDITIONS OF USE
1. DEFINITIONS AND TERMS
ARCHICRAFT.RO – SC ARCHICRAFT SRL, headquartered in Aurel Vlaicu Street, no.161, Satu Mare place, Jud. Satu Mare, registered in the Trade Register under No. J30/797/2003, tax code RO15750558.
Seller – Archicraft
Site –https://archicraft.ro/ & Https://archicraft.shop and its subdomains
Buyer-individual/legal person or any legal entity that takes account of the Site and issues an order.
User – Any natural/legal person registered on the Site, who, by completing the account creation process, has consented to the site-specific clauses in the general terms and Conditions section.
Nickname – a nickname whereby a specific user/customer/purchaser can add content to the Site. The Nickname is associated with the information in the Site of the user/customer/purchaser under the name of “user name”.
Client – Natural person/legal person who has or obtains access to CONTENT, by any means of communication made available by ARCHCIRAFT (electronic, telephone, etc.) or on the basis of an existing use agreement between ARCHICRAFT and that Requires the creation and use of an ACCOUNT.
Goods and services – any product or service, including the documents and services mentioned in the order, to be provided by the seller, to the purchaser as a result of the contract concluded.
Order-an electronic document that intervenes as a form of communication between the seller and the buyer by which the seller agrees to deliver the goods and services and the buyer agrees to receive these goods and services and to make their payment.
Campaign – The action to expose for commercial purposes a finite number of goods and/or services having a limited and predefined stock for a period of time fixed by the seller.
Account – The section of the Site consisting of an email address and a password that allows the buyer to transmit the order and contains information about the customer/purchaser and the buyer’s history in the Site (orders, tax invoices, property guarantees, etc.).
Contract – Represents the distance contract as defined in OUG 34 of 4 June 2014, concluded between the seller and the buyer, without the simultaneous physical presence of the seller and the purchaser.
- All information on the Site that can be visited, viewed or otherwise accessed by using electronic equipment;
- The content of any e-mail sent to purchasers by electronic means and/or any other means of communication available;
- Any information communicated by any means by an employee/contributor of the seller, to the purchaser, according to the contact information, specified or not by him;
- Information relating to the goods and/or services and/or tariffs charged by the seller during a certain period;
- Information relating to the goods and/or services and/or charges charged by a third party with which the seller has concluded partnership contracts during a certain period;
- Data relating to the seller, or other privileged data thereof.
Intellectual property rights (in the following IPR) – all material rights such as know-how, copyright and copyright rights, database rights, design rights, model rights, patents, trademarks and Records of domain names for any of the above.
Review – A written assessment by the holder or the beneficiary of a product or service, assessment based on personal experience and ability to carry out qualitative reviews and to tell whether the product or service complies with or not Specifications mentioned by the manufacturer.
Rating – Way of expressing the satisfaction of a user/customer/buyer vis-à-vis a product. The Rating is expressed in the form of stars, each product can receive a score from a star, to five stars. This degree of satisfaction will always be associated with the written review of the user/customer/purchaser on a product or service.
Comment – Assessment or observation with a critical purpose, on the edge of a Review or another comment.
Question – The salutation to other users/customers/buyers in order to obtain information about the products or services on the respective page.
Answer – written information that is transmitted to the user/customer/purchaser who has asked a question on the Site on the page of a particular product. The answer is an explanation provided by a user/customer/purchaser to another user/customer/purchaser in a discussion.
Document – these terms and conditions.
Newsletter – A regular, electronic and e-mail information (e-mail, SMS) on the goods and services and/or promotions carried out by the seller during a certain period, without any commitment from the seller with Reference to the information contained therein.
Transaction – Collection or repayment of an amount resulting from the sale of a good and/or service by Archicraft, to the purchaser, by using the services of the card processor approved by the seller, irrespective of the method of delivery.
Specifications – all specifications and/or descriptions of goods and services as specified in the order.
Placing an order to S.C. Archicraft S.R.L. is your agreement with the terms and conditions in this Document.
The information provided to S.C. Archicraft S.R.L. is used only for the purpose for which they were introduced (making orders), according to the laws in force. S.C. Archicraft S.R.L. does not provide your email address to third parties, does not encourage spam or make public the data provided by its customers without their explicit consent. Any user can delete the provided email address from the database.
All prices displayed on the site are expressed in LEI and include VAT (19%). Due to the high volume of information and the conditions required by the vendors, the features and availability of the products presented in this site may change without notice.
Discount, discounts, and promotions are not cumulative. Always keep the discount with the highest value.
In the case of goods that are undergoing modifications at the request of the purchaser (e.g. atypical dimensions of mattresses: width, length, height, etc.), the return of goods is not accepted.
The price, payment method and payment term are specified in the order. S.C. Archicraft S.R.L. will issue to the buyer an invoice for the goods and services delivered, the buyer’s obligation is to provide all the information necessary for issuing the invoice under the legislation in force.
We reserve the right to cancel incomplete or made orders without basic information (for example: buyer name, contact phone, email address, delivery address, billing address, payment method).
If a product is listed at an incorrect price or with incorrect information due to typographical errors or errors in pricing or product information received from suppliers, we reserve the right to refuse or cancel any order Placed for products that have an error. We will have the right to refuse or cancel any order even if it has been paid in advance. In this case the money will be returned as soon as possible.
We reserve the right to change discounts, discounts and promotions without prior notice.
Products marketed through www.archicraft.ro are new, marketed in their own packaging or resealed (in this case it is very clearly mentioned why the product has been resealed) and at the time of delivery are accompanied by the invoice Tax and Guarantee certificate.
S.C. Archicraft S.R.L. reserves the right to refuse collaboration with customers who exhibit inappropriate behavior and language (aggressive, licensed, etc.) or have in the history of the declined shipments orders.
S.C. Archicraft S.R.L. reserves the right to modify both the content and structure of the site at any time and without any need for notice.
This website uses its own and third-party cookies to provide visitors with a much better browsing experience and services tailored to everyone’s needs and interests. After visiting the archicraft.ro website, a cookie that belongs to us is stored in your browser.
While navigating on www.archicraft.ro, advertising cookies will be placed in your computer so that we can understand what you are interested in. Our advertising partner display, AdRoll, then allows us to present you advertising of retargeting on other sites based on your interaction. The previous www.archicraft.ro. The techniques used by our partners do not collect personal information such as your name, email address, postal address or phone number. You can visit this page to opt out of AdRoll and targeted advertising to partners.
Products marketed by www.archicraft.ro can only be delivered based on an online order. The online order does not require reservation of products. Online orders will be honored in the chronological order in which they were recorded by the system. An order containing a product with status: In stock, it cannot be honored if a different order was registered on the same product before it chronologically and subsequently confirmed, thus the stock depling.
3. ONLINE SALES POLICY
Access for an order is allowed to any customer/buyer.
For justified reasons Archicraft reserves the right to restrict the client/purchaser’s access to an order and/or some of the accepted payment modalities, if it considers that on the basis of its conduct or Customer/Purchaser’s activity on the Site, its actions could in any way prejudice the Archicraft. In any of these cases, the customer/purchaser may address the Customer service Department of the Archicraft company in order to be informed of the reasons which led to the application of the abovementioned measures.
Communication with the seller can be achieved by direct interaction with it or through the addresses referred to in the “Contact” section of the Site. The seller is free to manage the information received without having to provide justification for it.
Archicraft may publish on the Site information about goods and/or services and/or promotions practised by it or by any other third party with which Archicraft has concluded partnership contracts, within a certain period of time and within the stock limit Available.
All charges relating to goods and/or services presented on the Site are expressed in LEI (RON) and include VAT
In the case of online payments the seller is not/cannot be held responsible for any other additional cost incurred by the buyer, including but not limited to currency conversion fees applied by the bank issuing its card, in the case The currency of its issuance differs from the LEI. The responsibility for this action carries only the purchaser.
All information used to describe the goods and/or services available on the Site (static/dynamic images/Multimedia presentations/etc.) is not a contractual obligation on the part of the seller, which is used exclusively with Presentation title.
After 3 (three) days after the purchase of a good or service, the purchaser will be asked to register a Review related to the purchased asset or service. The request will be sent to the email address registered by the purchaser in the account. In this way, the purchaser contributes to informing other possible users/customers/buyers on the Site and is actively involved in the development of new services and in detail as More complete characteristics of the goods.
4. CONTRACT DOCUMENTS
By launching an electronic order, telephone, chat or performed directly in physical stores on www.archicraft.ro, the buyer agrees with the form of communication (telephone, chat or e-mail) by which S.C. Archicraft S.R.L. carries out its Operations.
The order consists of:
- The order (together with the clear particulars on delivery and billing data) and its specific conditions;
- Buyer specification (where applicable);
The notification received by the purchaser after the order has been made shall be information and shall not represent the acceptance of the order. This notification is made electronically (e-mail) or telephone.
If the seller confirms the order, this will involve a full acceptance of the order terms and conditions from the purchaser. Acceptance of the order by the seller shall be deemed to have been completed when there is a verbal or electronic confirmation from the seller to the buyer, without requiring confirmation of receipt from the purchaser.
This Agreement shall enter into force upon confirmation by the seller of the order. Confirmation is made by telephone, electronic or verbal. The general terms and conditions of sale shall be the basis of the contract thus concluded, in addition to them being the guarantee certificate issued by S.C. Archicraft S.R.L. or a supplier thereof.
For justified reasons, the seller reserves the right to change the quantity of the goods and/or services in the order. If it changes the amount of goods and/or services in the order, it will notify the purchaser to the email address or phone number made available to the seller when ordering and return the amount paid.
The contract shall be deemed to be concluded between the seller and the purchaser at the time of receipt by the buyer from the seller, via electronic mail and/or SMS of the order dispatch notification.
The customer/purchaser may make orders on the Site by adding the desired goods and/or services to the shopping cart, completing the order by making the payment through one of the expressly indicated arrangements. Once added to your shopping cart, a good and/or service is available for purchase to the extent that there is stock available for it. Adding a good/service to your shopping cart, without completing the order, does not entail registering an order, by default no automatic reservation of the goods/service.
By completing the order the buyer consents that all the data provided by it, required by the purchase process, are correct, complete and true at the time of placing the order.
By completing the order, the buyer consents that the seller may contact him, by any means available/agreed by the seller, in any situation in which the buyer is required to be contacted.
The seller may cancel the order made by the purchaser, following a prior notification to the purchaser, without any subsequent obligation of any party to the other or without any party being able to claim the other damages in The following cases:
– Non-acceptance by the issuing bank of the buyer’s card, the transaction, in the case of online payment;
-Invalidating the transaction by the Archicraft approved card processor in the case of online payment;
– The data provided by the customer/purchaser on the Site is incomplete and/or incorrect;
If the customer/purchaser requests to withdraw from the Contract within the legal period of withdrawal from the contract, they must also return any gifts that accompany the product concerned. If the order is paid, the seller will repay the amount in a maximum of 14 (fourteen) days from the date of informing the seller of the buyer of his decision to withdraw from the Contract. The amount will be returned as follows:
-For orders paid with online card-> by refund to the account from which the payment was made;
-For orders paid with OP/refunds/iTransfer/Bank Card-> by bank transfer;
Some of the products benefit from certain discounts/bonuses when purchased under the same orders together with another product. These discounts can also be seen in the order confirmation received by the customer and are distributed value on the product basket included in the promotion.
The promotion is only valid if the customer retains the order with the product package originally chosen. If you opt out of one of the products in the package, the promotion no longer pasting and the applied discount is cancelled. The product for which the customer retains the option of ordering returns to the full price, to be the price paid at the time of the order.
If a customer wishes to return a product that has benefited from a discount or has generated an additional bonus at the time of purchase, by placing it in the order in association with other products will be subject to the following rules for the return of money :
5.1 The return of the money shall be made within a maximum of 14 days from the date of the announcement of the return decision, in the bank account provided by the customer in the return form.
5.2 Because the product was part of a promotion, only by pairing with the other products, the discounts/bonuses offered in the original order are cancelled. The prices of products retained by the customer return to the pre-discount value, the discount obtained by pairing in order with the product to be returned. The amount to be returned to the customer shall be equal to the difference between the amount paid by the customer and the original price of the retained products (without the reduction applied to the product cumulation).
5.3 If a customer has paid by card in instalments, the amount to be returned shall comply with the conditions of Point 5.2 and the return of the money shall be made solely in the card account of the payment in instalments.
The seller will be able to postpone the repayment of the amount until the goods are sold or until the receipt of a proof that they have been dispatched, if he has not offered to recover the goods himself (the most recent date will be taken).
If a good and/or service commissioned by the purchaser cannot be delivered by the seller, the latter shall inform the customer/purchaser of that fact and shall return to the buyer’s account the consideration of the goods and/or service in Not later than 7 (seven) days from the date on which the seller has taken note of this fact or from the date on which the purchaser expressly expressed his intention to terminate the contract.
6. INTELLECTUAL PROPERTY RIGHTS
Content of the site www. archicraft. RO, as defined in the preamble – texts, images, web graphics, scripts, programs, databases, as well as materials subject to email communications – belongs to S.C. Archicraft S.R.L., being protected by copyright law and intellectual and industrial property rights.
Customer/purchaser is not allowed to copy, distribute, publish, transfer to third parties, modify and/or otherwise alter, use, link to, expose, incorporate any content in any context other than the original Intentionally by Archicraft, the inclusion of any content outside the Site, the removal of the markings that signify the copyright of Archicraft on the content as well as the participation in the transfer, sale, distribution of materials made by Reproduction, modification or display of content, except with the express written consent of Archicraft.
The customer/purchaser may copy, transfer and/or use content only for personal or non-commercial purposes only if they do not conflict with the provisions of the document.
No content transmitted to the customer or buyer, by any means of communication (electronic, telephone, etc.) or acquired by it through access, visitation and/or visualization does not constitute a contractual obligation on the part of Archicraft and/or Of the employee/Forespup Archicraft who has interrelated the transfer of content, if any, in relation to that content.
“Archicraft” is a registered trademark of OSIM under the number M 2012 01065 of 20.02.2012, with the holder being S.C. Archicraft S.R.L.
The use or reproduction of any of the elements listed above, without the prior written consent of S.C. Archicraft S.R.L., shall be punishable under applicable laws.
Any attempt of any kind of modification of the image and information in this website www.archicraft.ro, with the exception of its legal holder – S.C. Archicraft S.R.L., without the prior consent of S.C. Archicraft S.R.L., gives the right unilaterally and unequivocally that S.C. Archicraft S.R.L. shall make use of all its prerogatives to address the legal courts competent for sanctioning those facts.
Any use of the content for purposes other than those expressly permitted by this Document or the accompanying use agreement shall be prohibited if it exists.
S.C. Archicraft S.R.L. respects the right to intellectual property of third parties; If you believe that the website www.archicraft.ro contains information that violates any copyright law, please contact us at firstname.lastname@example.org email address.
7. PRIVACY AND PERSONAL DATA PROCESSING POLICY
S.C. Archicraft S.R.L. is entered in the ANSPDCP (National supervisory Authority for Personal data processing) under the number.
S.C. Archicraft S.R.L. certifies that it will respect the rights conferred by Law No. 677/2001 for the protection of individuals with regard to the processing of personal data and on the free movement of such data. Archicraft complies with EU regulation 2016/679 (GDPR) as well as any other applicable legislation on the territory of Romania.
S.C. Archicraft S.R.L. guarantees the security and confidentiality of the data hosted and transmitted through its computer system. This information will be used by S.C. Archicraft S.R.L. for the following purposes:
-To facilitate customer access to Archicraft.ro services:
A) Creating and managing the account within the Archicraft.ro platform
b) validating, sending and invoicing orders to the customer
c) After validation of the order, for the transmission of information on products, delivery periods, cancellations or other matters of any kind relating to an order or contract, to the services or products purchased by the customer
D) Return of products according to legal provisions
e) Providing support services, including providing answers to questions about orders or products and services Archicraft.ro. These services may include the sending of newsletters and/or periodic alerts, in electronic format, by telephone or by mail
f) Statistical purposes, without the fundamental rights and freedoms of the client being affected
h) improving Archicraft.ro services and marketing purposes: via e-mail, SMS, phone, mobile push, Webpush, etc., containing information on the current offer Archicraft.ro, information on products added in section,, wish list,,/,, my basket,,.
Any Archicraft client has the right and freedom to withdraw their data processing consent by:
– Change the settings in the customer account
– Accessing the unsubscribe link displayed in the messages you receive from us
– Contacting Archicraft on the email address email@example.com through a written and dated request, or by phone number 0770253690 *.
According to Law No. 677/2001, you benefit from the right of access, data intervention, the right not to be subject to an individual decision and the right to address justice. At the same time, you have the right to object to the processing of personal data concerning you and to request deletion of data *.
According to the requirements of Law No. 677/2001 for the protection of persons with regard to the processing of personal data and on the free movement of such data, amended and supplemented, and of Law No. 506/2004 on the processing of personal data and the protection of privacy in the electronic communications sector, S.C. Archicraft S.R.L. is obliged to administer safely and only for the specified purposes, the data You provide to us about yourself, a member of your family or another person. The purposes of data collection are: Advertising, marketing and advertising as well as electronic communications services. It is necessary to provide the data, which is necessary for commercial communications, product delivery and issuance of tax documents. Your refusal determines our inability to deliver your products.
By submitting information or materials through this website, provide the seller – S.C. Archicraft S.R.L.-Unrestricted and irrevocable access to them, the right to use, reproduce, display, modify, transmit and distribute these Materials or information. You also agree that the seller S.C. Archicraft S.R.L.-can freely use these ideas, concepts or techniques that you have sent us through the website www.archicraft.ro. S.C. Archicraft S.R.L. will not be subject to obligations relating to the confidentiality of the information sent, if the legislation in force does not provide for any further specification.
By reading the document you are aware that you are guaranteed the rights stipulated by the law, namely the right to information, the right of access to data, the right of intervention, the right of opposition, the right not to be subject to an individual decision, The right to address justice in case of violation of rights guaranteed by law 677/2001 for the protection of individuals with regard to the processing of personal data and on the free movement of such data.
Archicraft may also provide personal data to other companies with which they are in partnership relations, but only on the basis of a confidentiality commitment by them, guaranteeing that such data are Safe and that the provision of such personal information is made in accordance with the legislation in force, as follows: Marketing, courier, Payment/banking services, telemarketing or other services provided by companies with Which we can develop joint bidding programs on the market of our goods and services, insurers.
The information of the personal purchaser may also be provided to the General Prosecutor’s office, the police, the courts and other competent bodies of the State, on the basis and within the limits of the legal provisions and as a result of expressly formulated requests.
The request for deletion of personal data can be achieved if:
-Data no longer required for the purposes for which they were collected or you withdrew your consent
Retention of personal data:
Your personal data is to be stored by Archicraft as long as you have an account in the Archicraft.ro platform. You can request deletion of certain information or account at any time.
This policy relates to cookies and similar technologies used as appropriate on the website www.archicraft.ro.
Cookies are used for the following purposes:
- The operation of the site
- To improve customer experience on the site (e.g. content tailored to user preferences – categories of products and services)
- For advertising (e.g. measurement, optimization and analytics features – how a user reaches the site)
What are cookies?
Cookies are small files, letters and numbers formats, often encoded. They are sent by a server to a Web browser and then sent back (unchanged) by the navigator every time they access that server.
The Cookie is installed through the request issued by a web-server to a browser (ex: Internet Explorer, Chrome, Mozilla) and is completely “passive” (does not contain software, viruses or spyware and cannot access the information on the hard driver User).
Cookies are used for authentication as well as for tracking user behavior; Typical applications are the retention of user preferences and the implementation of the “Shopping cart” system. These files make it possible to recognize the user’s terminal and present the content in a relevant way, tailored to the user’s preferences.
Cookies provide users with a pleasant browsing experience and support Archicraft’s efforts to provide comfortable services to users: Ex: – Online privacy preferences and shopping cart history. They are also used in the preparation of aggregated anonymous statistics that help to understand how a user benefits from www.archicraft.ro, allowing to improve structure and content but excluding identification Personal user.
Archicraft.ro uses two types of cookies: per session and fixed (temporary files that remain in the user’s terminal until the session ends or close the application/Web browser). Fixed files remain on the user’s terminal for a period in the cookie parameters or until they are manually deleted by the user.
How are cookies used on www.archicraft.ro?
|* _RDPTRK||Minute||Record the time spent on the site and the number of pages accessed||Permanent|
|* Frontend||30 days||Improve user experience on the site||Permanent|
|* Smartbanner-closed||15 days||Information on the mobile app||Permanent|
|* Smartbanner-installed||90 days||Information on the mobile app||Permanent|
In addition to these cookies, Archicraft.ro also uses 3rd party cookies, mainly aimed at improving customer experience on the site. Examples of 3rd party cookie: * livechat, * optin monster, * Google Analytics, * Optimizley or Google Optimizer, * target2sell, * 2performant, * RTB House, * Criteo, * Facebook, * Adwords Search, * Adwords Display, * Analytics, used as a way to provide User A more tailored experience to its preferences. This data is encrypted in a way that makes it impossible for unauthorized people to access them.
A visit to www.archicraft.ro can place:
- Site Performance Cookies,
- Visitor Analytics Cookies,
- Cookies for geotargetting,
- Registration Cookies,
- Advertising Cookies
- Advertising provider Cookies
In general, an app used to access webpages allows you to save cookies to the terminal by default. These settings can be changed in such a way that automatic Cookie management is blocked by the Web browser or the user is informed every time cookies are sent to its terminal. Detailed information about the possibilities and modes of Cookie management can be found in the Application Settings area (Web browser).
However, if you want to block cookies, follow the instructions below. Most browsers are set by default to accept cookies, but you can change settings or block certain cookies. More information about how to block cookies based on the browser you use can be found by visiting the link:
The customer has the right to object to the collection of his personal data and to request that they be deleted, thereby revoking the given agreement for the document, and thus giving up any default right specified therein and without any subsequent obligation of any Parties to the other or without any party being able to claim the other damages. For this, the customer or buyer will address Archicraft, according to the contact details available on the site, valid on that date. Using the forms available on the site, the customer or purchaser has the right to modify the data that he has originally declared to reflect any changes that arise, if any. Archicraft undertakes that the collected data of the customer/purchaser is used only in accordance with the declared purposes and does not disclose, sell, lease, license, transfer, etc. database containing information on data Personal or special information of the Purchaser/customer to any third party not involved in fulfilling the declared purposes. Exception to the abovementioned provisions will make the situation where the transfer/access/visualization/etc is required by the competent bodies in the cases provided by the regulations in force at the date of occurrence of the event. Archicraft is not responsible for any failures that may jeopardise the security of the server on which the database containing this data is hosted.
Archicraft newsletters are transmitted through specialized partners and agreed by Archicraft. Thus, the confidentiality and security of the information are ensured.
When the customer creates an account on the Site, he/she has the opportunity to express his/her consent to the receipt of newslethers. The option regarding the agreement issued by the Client may be amended at any time by contacting Archicraft in this regard.
The waiver of receiving newsletters by the customer or buyer can be made at any time using the special link intended from any Newslettere.
Waiving the receipt of newsletters does not imply waiver of the given acceptance for this Document.
10. RIGHTS AND OBLIGATIONS OF THE SELLER S.C. ARCHICRAFT S.R.L.
The seller will use his professional and technical knowledge to achieve the result stipulated in the order and deliver the goods and services fulfilling the buyer’s requirements, needs and specifications;
The information presented on the seller’s websites is informative and can be modified by the seller without prior notice. Also, for reasons related to space and consistency of information structure, product descriptions may be incomplete, but the seller makes efforts to present the most relevant information, because the product is used in the parameters for That was purchased. The images of the products are also informative and there may be differences between them and the product;
Communication with the store – can be done by interacting with it, posting opinions across products or communicating through the addresses referred to in the “Contact” section. Will be excluded from the site or ignored, opinions or addresses containing injury or inappropriate language. The seller is free to manage the information received without having to provide justification for it.
S.C. Archicraft S.R.L. May assign and/or subcontract a third party for services relating to the ordering of the order, informing the purchaser, and not necessarily agreeing to it. The seller will always be responsible to the buyer for all contractual obligations (the choice of the company that will perform the delivery).
11. TRANSFER OF OWNERSHIP
Ownership of goods and services will be transferred at the time of payment from the purchaser at the location indicated in the order (by means of delivery – signature of receipt of the transport document provided by the Courier or signature of Receipt on tax Invoice in the case of deliveries made by SC ARCHICRAFT S.R.L. Staff
The customer is obliged to check the packaging for the product not to be broken, to show no traces of scratches, blows and may refuse that product if it has traces of malfunctions and to conclude a verbal process with a fast The Courier company.
12. DELIVERY OF GOODS
The seller undertakes to deliver the goods in the door-to-door courier system to the buyer.
The seller shall ensure the proper packaging of the goods and shall ensure the transmission of the accompanying documents.
The seller will perform the delivery of goods and services only on Romanian territory.
Delivery is free of charge for orders greater than 350 LEI (exception makes localities outside the FAN Courier or Nemo Express coverage range, for which a transport cost is charged, depending on the number of extra kilometres).
For orders less than 350 LEI, a fixed transport cost of 30 LEI is charged. This fixed cost of 30 MDL is added to the fixed cost charged by the courier agency for additional kilometres if the delivery locality is not within range of the courier agency.
Acceptance shall be made when goods and services conform to the technical characteristics mentioned in the order. If the purchaser discovers that the products delivered or the services provided do not conform to the technical specifications, then the seller will bring the products and services into conformity. Also, for products sold and delivered by S.C. Archicraft S.R.L., via the www. archicraft. Ro website , the purchaser benefits from the return of the products within 14 days. For some of the products, the return term is higher if this is indicated on the product presentation page. Irrespective of the return term of the product, the customer is obliged to refer to the email address firstname.lastname@example.org any failure or lack of the components produced within 5 days of receipt of the products. When the customer receives the product, this is required to verify the integrity of the package packaging in the presence of the courier agent. If the parcel is damaged on delivery, the customer is obliged to refuse to receive it and to specify in the comments of the verbal process concluded with the agent NemoExpress the status of the package at the time of delivery.
The customer is obliged to verify the integrity of each element prior to assembly and not assemble the product if it finds defects in the product or elements of the product. Assembling the product under these conditions, entails loss of collateral.
14. PRODUCT WARRANTY
All products marketed by the www.archicraft.ro website, enjoy warranty conditions under the applicable legislation and trade policies of producers. The products are new in their own packaging and come from sources authorized by each producer. Some of the products may be listed in the Resealed product category, in the presentation page of each product being explicitly passed the reason for resealing the product.
The Warranty certificate and related documents are issued only in electronic format and are available for download to the customer account or may be requested by phone number 0770253690 or email address email@example.com .
The buyer is obliged to retain the warranty certificate and the tax invoice. In case of failure, according to Law No. 449/2003, the guarantee certificate is the only document certifying the right to guarantee and which will be presented together with the tax invoice and proof of payment (receipt, tax voucher, etc.). The loss of the guarantee certificate canceles the warranty of the goods or service.
The Guarantee of Goods, which benefits from the Guarantee Certificate issued by S.C. Archicraft S.R.L., is resolved at the headquarters of Aurel Vlaicu Street, No. 161, Satu Mare, Jud Satu Mare.
The warranty conditions are in accordance with O.G. 21/1992, Law 449/2003 and O.G. 174/2008.
For any product category are strictly forbidden:
-Assembly of the product where the deterioration of an element or the product itself is found;
– Unpacking using sharp or harsh objects;-cutting or scratching of materials;-friction of other surfaces or substances (cleaning solutions) abrasive;-use or retention of products in wet environments or temperatures below 0 degrees Celsius such as And in environments with temperature variations;-placing the product near heat sources (the guard distance is 1m) outside the kitchen furniture designed for this purpose;-use of cleaning products containing acids, petroleum, gas, detergents, solvents Chemical or alcohol (any solution must first be tested on a small, hidden surface);-Skin dehydrate (without hydration the skin dries and cracks);-watering products (clean with a lightly moistened cloth in a soapy water solution-50% water, 50% liquid soap pH Neutral – then wipe immediately with a dry cloth);-Pushing the furniture (removable furniture must be dismantled);-the roasting, bending or curvation of mattresses to transport and handling;-use of furniture for a purpose other than that for which it was Designed.
The settlement of the guarantee shall be made within 15 calendar days.
15. RETURN POLICY
According to the Romanian legislation you can return the purchased products from www. archicraft. Ro within 14 calendar days of their receipt, without having to justify the return decision and without incurring any other Costs than direct costs of return of products, according to Ordinance No. 34/2014 on consumer rights in contracts concluded with professionals.
Product return terms and conditions
RETURNING PRODUCTS IN A FEW STEPS SIMPLE
The customer must request in writing the return form by e-mail at: firstname.lastname@example.org. Please print this form and paste it onto the returned parcel (it would preferably be put in an envelope for transport protection).
You can return the purchased products from www.archicraft.ro within 14 calendar days of receiving them. The response deadline for return requests is 3 working days from the time of registration. The product required for return is taken to the customer address (except armchairs, sofas, corners and other bulky products). Due to the high weight, bulky products require to be taught in front of the building.
The return form must be completed at the latest on the last calendar day of the last return range in the presentation page of the product purchased on the www.archicraft.ro website. The return interval starts from the date of receipt of the product. Forms completed after this period are no longer valid.
Return of products is free of charge. If the pickup address is outside the Nemo Express range, an extra kilometer fee of 1.3 lei/km will be charged.
GENERAL CONDITIONS OF RETURN
Products must be returned in the new product state and accompanied by all accessories (including fittings), original documents (tax invoice, tax voucher, technical card, user manual, Warranty certificate), well packaged and protected for transport.
If the returned product is damaged, has stains, shows traces of mounting, wear or excessive use, scratches, sharps, blows, mechanical shocks, is dirty or has missing fittings and cannot be resold as a new product, a fee will be charged to Cover the price difference between a new product and a product already in use.
The return of the money will be made within a maximum of 14 days from the date of the announcement of the return decision, in the bank account provided by the customer in the return form. In case of purchases made in installments with one of the partner bank’s shopping cards, the refund will be made exclusively on the card with which the product installments were made.
The products offered to the gift must also be returned under new product conditions. Otherwise, they will be invoiced at the price shown on our website www.archicraft.ro and their value will be deducted from the difference to be repaid.
In the case of return of products which have benefited from the Assembly service, if the purchaser has previously expressed the express agreement for its execution, the costs paid for the installation shall not be refunded.
Custom-made products cannot be returned. These products have been made especially for you. By custom products, we understand any product that has been customized by customer’s preferences (size: length, height, altitude; surface material – by specifying a material code or any other modification from the standard Model Presented on the product page of the website www.archicraft.ro), in accordance with article 16, point C, of the Emergency Ordinance No. 34/2014.
Caution: If you have bought more products of the same kind and want to return all of them, only one of the products can be unsealed, the rest of the products we can only accept if they are in seal.
When receiving the package, please check the integrity of the package. If the packages present the damaged packaging at the time of their reception, it is compulsory to conclude a Verbal process with non-Express agents, in which the delivery with damaged packaging is found or to refuse receipt according to the Specifications made in paragraph 13.
In the case of products displaying the “Open parcel on delivery” option in the product page, full product verification is required at the time of delivery. For these products the signing of transport documents implies their acceptance and quality. Any subsequent complaints about any damage to the products due to transport shall be void.
RETURN OF DEFECTIVE PRODUCTS
If you return a product that presents a manufacturing defect or a defect that has occurred as a result of transport, it must be returned exactly under the same conditions as the rest of the products covered by this Regulation (return fee exception).
If the returned product presents any other defects compared to those referred to in the return form (example: It has stains, shows traces of mounting, wear or excessive use, scratches, sharps, blows, mechanical shocks, is dirty or has missing fittings), we We reserve the right to charge a fee to cover the additional defects made to the products.
If the returned product presents any other defects compared to those referred to in the return form (example: It has stains, shows traces of mounting, wear or excessive use, scratches, sharps, blows, mechanical shocks, is dirty or has missing fittings), we We reserve the right to charge a fee to cover the additional defects made to the products or if it is in a state that does not allow us to re-commercialise we reserve the right to refuse the product.
Caution: Products whose defects are found after a period of time greater than the return term displayed on the Product presentation page may no longer be returned. In this situation the reported defects will be resolved in accordance with the terms and conditions contained in the product guarantee certificate.
There are no defects in the products related to appearance, color, texture of the material.
Responsibility for the integrity of products during the carriage of return products, falls to your task:
The consumer is solely responsible for reducing the value of the products resulting from their handling, different from what is necessary to determine the nature, characteristics and functioning of the products, in accordance with article 14, Paragraph 3 of the Emergency Ordinance No. 34/2014.
* A summary report shall be drawn up at the reception of the returned product and photographs shall be made in order to demonstrate the decrease in the value of the products (if applicable).
To protect the product during transport, we recommend that you take into account the following packaging indications:
PACKAGING OF FURNITURE PRODUCTS
We recommend packing the products in this category in cardboard boxes and further protecting them externally in bubble foil. Over this foil, as an additional protective measure, use the adhesive tape for packaging – Scotch.
PACKAGING OF LIGHTING PRODUCTS
We recommend packing the products in this category in cardboard boxes and further protecting them externally in bubble foil. Over this foil, as an additional protective measure, use the adhesive tape for packaging – Scotch.
PACKAGING OF PRODUCTS OF CATEGORY DECORATIONS
We recommend packaging the products of this category in cardboard boxes and their additional protection both indoors and outdoors in bubble foil. Over this foil, as an additional protective measure, use the adhesive tape for packaging – Scotch.
WRAPPING OF ARMCHAIRS, SOFAS AND CORNERS
We recommend packaging products in this category in foil Strech to protect the product against dust and bubble foil to protect products from any damage due to transport handling.
16. FORCE MAJEURE
Neither party shall be liable for the non-performance of its contractual obligations if such non-execution is due to a force majeure event. The force majeure is the unpredictable event beyond the control of the parties and which cannot be avoided.
If, within 15 (fifteen) days from the date of its production, the event does not cease, each Party shall be entitled to notify the other party of the termination of the full right of the contract without any of them being able to claim the other Damages.
17. APPLICABLE LAW
This agreement is subject to the Romanian law. Any disputes arising between Archicraft and customers/buyers will be settled amicably or, if this is not possible, disputes will be resolved by the competent Romanian courts of the municipality of Satu-Mare.
If you have problems with an order that do not seem to be resolved by email or with the person you are discussing with, you can contact a free internal conciliation with Mr. Cristian Mihai: email@example.com.
By accessing this website you accept the above conditions and agree that it has value of a contract, tacit accepted, between the user and the administrators of the site. If you do not wish to comply with the rules described above, please do not use the services provided by this site.